TERMS & CONTIDIONS

This Website is owned by Flightics s.r.o. a limited liability company incorporated in the Czech Republic with its registered place of business at Legionářská 632, Pardubice 531 51, ID of the company is 05740916.

Use of this website is expressly conditioned on your acceptance of the following terms and conditions. Please read this carefully before you book. By making a booking, you agree on behalf of all persons detailed on the booking that you have read these terms and conditions and agree to be bound by them; you consent to our use of information in accordance with our Privacy Policy; you are over 18 years of age.

Definition of Terms

In these Conditions, except where the context otherwise requires or where it is otherwise expressly provided, the following expressions have the meanings respectively assigned to them, that is to say: Customer - a person who reserves and/or books one or more Services offered on Website Flightics.com

Booking - any order for selected flights or services on the website Flightics.com which is confirmed by Flightics s.r.o. Acceptance will be made when Flightics s.r.o. received full payment from the Customer. Then Flightics s.r.o. sent a confirmation email. Final destination - Selected airport according to Customer Booking, which is the last airport on the one-way journey. Customer can order CityBreak by a single Booking, which contains more final destinations. Flight Connection - a flight with an intermediate stop and a change of aircraft (possibly a change of airlines) to reach the Customer´s Final destination.

Selected Carrier - The airline with whom the Customer enters into a Contract of Carriage through Flightics services. The airline is the due observance of the applicable terms and conditions, is responsible for carrying out the service.

Service Agreement - The purpose of the Service Agreement is to set forth the contractual relationship between Flightics s.r.o. and Customer. On the basis of which Flightic LTD provides the services related to Customer flight(s) to the final Destination with a Selected Carrier for the full price. CityBreak - Form of carriage which includes a combination of Flights which leads to one or more final Destination; or a form of carriage where the Destination and/or the original place of departure are different on Your return journey Contract related information Remain in full compliance with all applicable laws Flightics s.r.o. provides Customer information before entering into the Service Agreement. Services of Flightics s.r.o. shall consist of displaying the offered Flights and their combination on Flightics.com, brokerage of the Contract of Carriage between Customer and the Selected Carrier and delivery of the e-tickets (itinerary), which Customer has purchased during Booking. Customers Agreement with Selected Carrier

For all flights or services booked by Flightics s.r.o. will apply the Selected Carrier´s terms and conditions (including airlines' fare rules). Flightics s.r.o. broker the Contract of Carriage between Customer and a Selected Carrier without unreasonable delay after acceptance payment of the Full Price by Customer. Terms and conditions may include provisions relating to payment procedures, liability, cancellations, changes of bookings and any other restrictions, so the Customer is advised to read those terms carefully before the Service Agreement with Flightics s.r.o. A brokered Contract of Carriage can be applied to carriage more than one person or person others than Customer; however, the Contract of Carriage is always concluded between You (as the person making the Booking) and the Selected Carrier.

Agreement with Flightics s.r.o.

By completing a Booking, the Customer enters into the Service Agreement of Flightics s.r.o. and Flightics s.r.o. broker the Contract of Carriage between Customer and a Selected Carrier. Please note that the Service Agreement between You and Us and the Contract of Carriage between You and the Selected Carrier(s) are two separate agreements. Entering into this contract, the Customer agrees (commit) to fulfil obligations resulting from these conditions, and also undertakes to pay the total price to Flightics s.r.o.

No 14-Days Withdrawal Period

Given the character of Flightics Services, after the conclusion of the Service Agreement, the customer gives instructions for their immediate fulfilment. Before the expiration of the 14-days withdrawal period according to the EU legislation, You shall not withdraw the Service Agreement within 14 days period after its conclusion. The circumstances under which You may withdraw a Service Agreement are explicitly stated in these Terms & Conditions.

Power of Attorney

If the Service is only provided to Customer on the basis of a power of attorney, Customer appoints Flightics s.r.o. as Customer attorney-in-fact and grant all such powers to represent Customer in the extent necessary for the provision of all Services by Flightics s.r.o.

Full Price

The Full Price is confirmed at the final step of the booking and includes the base fare to the final Destination, fuel and the airport charges, VAT and price of Flightics Services. Other fees, charges or payments for services, which are provided by the Selected Carrier(s) and/or third parties, such as Optional Services, tourist taxes, banking fees, visa fees, airport transfer fees etc are not included. Claim to the brokerage fee arises when Flightics broker the contract of carriage with a Selected Carrier for Customer.

Payment

Customer must pay the Full Price with a credit card or by another online payment method listed on the website Flightics.com. Customer will need to provide on Flightics.com credit or debit card details in order to cover the full cost of your booking. Flightics will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by the Customer before the booking can be confirmed.

Storage of Agreements Service agreements with Customers will be store for internal needs and they will not be accessible to the public.

E-ticket

All tickets sold by Flightics s.r.o. will be sent to the Customer via the confirmation email to the Customer email box. Flightics s.r.o. is not liable for faulty delivery or non-delivery of e-ticket(s) for a Flight, if caused by entering an incorrect email address or incorrect email settings. If the Customer has not received an e-ticket within 48 hours, the Customer must contact us via email. The customer must present an e-ticket at check-in for the flight. Flightics do not deliver flight tickets in paper form.

Refund process

If Customer (under these Terms & Conditions) is entitled to receive a refund of the Full Price that paid Flightics s.r.o., the paid Full Price will be refunded to the payment card account that Customer used to pay the full price; if it is not possible, the refund will be provided by a method mutually agreed between Customer and Flightics s.r.o. within 14 days after the date that Your claim to the refund of the Full Price arises. Flightics cannot anyhow influence the transfer process of the refund and that responsibility solely lies with the financial institutions responsible for remitting the transaction. The handling fee may be deducted from the Total Price.

Discharge / Extinguishment of Obligations

1. Discharge by Performance – Customer pay the Full price and Flightics provides the Services to Customer. The Service Agreement will be discharged, and the Service Agreement performed.

2. Extinguishment by Default. If Flightics fail to broker the contract of carriage for the Customer within 48 hours after paying the Full Price, Flightics will contact the Customer and try to offer an alternative solution, or the Customer may withdraw from the Service Agreement. If Customer withdraws, Customer will be entitled to a refund of the Full Price. If the Customer agrees on an alternate Flight or another combination of flights to Final Destination, the chargeable Full Price may change. Flightics and Customer will settle the difference between the original Full Price and the new Full Price.

SPECIAL AGREEMENT

Customer acknowledges that a Selected Carrier’s conditions of carriage will apply to the Customer contractual relationship with the Selected Carrier. Customer responsibility is to read the condition of carriage before the contract of carriage is concluded. Also, each flight may be subject to different rules, especially if operated by a different Selected Carrier.

The Selected Carrier can charge extra fees for additional services, such as selecting the preferred seating, refreshments, etc. Other costs that You may incur during carriage to Final Destination (such as airport transfer fees, visa fees, extra services etc.). These charges are not included in the Full Price. Eventual reimbursement is addressed to the Selected Carrier.

Customer needs to collect luggage and have to personally check it in for the next Flight when changing planes. Customer responsibility is to ensure to catch the relevant flight connection based on all information available at the airport surrounding gate changes, terminals, transit time to gates etc. Flightics is not responsible for any issues arising from missing a Flight Connection and/or taking an incorrect flight.

Flightics GUARANTEE

Flight delay. If a Customer misses a Connecting Flight due to a Flight delay (up to 90 minutes), the Customer must inform Flightics s.r.o. of such delay as soon as possible. Flightics will offer Customer a reasonable alternative Flight or alternative Transportation to the final Destination entirely at Flightics expense up to the maximum amount of missed flight and for another one flight to final Destination or Flightics s.r.o. will refund the Customer the price of a missed flight and for another one flight to the final destination. The guarantee has no claim for flights, where the transfer time is planned shorter than 3,5 hours.

Cancellation of flight in advance. Flightics s.r.o. will inform the Customer about the cancellation in advance and offers Customer solutions for this situation. The customer is obligated to choose one of the options and reply to Flightics within 24 hours of receiving an email from Flightics. Flightics will arrange another flight to a selected destination or refund the Customer the price, at Our discretion. If the Customer will not answer within 24 hours, the claim for Flightics guarantee is not valid anymore.

Cancellation of flight 48 hours before departure. Flightics will search for a reasonable alternative Flight or other means of transportation to Customer Destination. If the cost of an alternative Flight or other means of transportation is higher than the total cost of the flight tickets, Flightics will agree with the Customer on a partial contribution related to the cost of alternative flights/transportation to the Destination.

The Airline may refund the cost of one overnight accommodation up to 35 Euro per Customer on the day of the occurrence when their Flight has been delayed or cancelled at short notice and the Customer will be stranded at the airport for the night and would need to stay at the airport for more than 8 hours and their alternative Flight connects after midnight.

If due to the Itinerary Change, the Customer will have to spend more than 4 extra hours at the connecting point Airline may also refund expenses on meals & beverages up to 5 Euro per Customer.

In case the airline and/or the airport provides or is obliged to provide the Customer with an alternative flight connection or other assistance services, Flightics will be released from the obligation to cover the cost under the Flightics Guarantee. Also, the Flightics Guarantee have no claim in the case, the Customer makes any changes to the schedule of the purchased Flight other than through Flightics s.r.o. Also in order to benefit from Flightics Guarantee, the Customer will be required to cooperate with Flightics during and after the travel has finished – in particular, send all requested by customer service documents.

Please note that Flightics Guarantee is limited in cases where such negative event has been caused by force majeure which could not have been avoided (political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an operating air carrier). In these cases, the respective Carrier bears the responsibility for securing alternative Flights to the Customer.

Other Terms & Conditions

Extra Charges. A Selected Carrier may apply extra charges for extra services. These services are optional, unrelated to Flightics Services, extra charges are not included in the Full Price, must be paid directly to the Selected Carrier. Extra charges are mainly for insurance, checked baggage, priority checking and preferred seats, etc,...

Complete Information

All information supplied by Customer to Flightics s.r.o. must be true, accurate, current and complete. Complete information is necessary for the provision of the Services between Customer and Flightics s.r.o. and also for the conclusion of the Contract of Carriage with a Selected Carrier and must be provided by using Latin script. Flightics is not responsible for any damages, additional cost or any other issues or complications, which may arise as a result of Customer failure or loss caused by force majeure.

Copyright, trademark, software on this website

All content included on the website Flightics.com is property or Flightics s.r.o. or third parties. All software, hardware, processes, algorithms, user interfaces, know-how are part of the society Flightics and it is protected by international copyright and other intellectual property laws. The customer is not granted any rights to ownership of any source code, data, or other technical materials of Flightics s.r.o. Any use of Content and/or software other than in accordance with this Agreement, including the reproduction, modification, distribution, transmission, republication, display, or performance except as expressly authorised, of the Content on this site is strictly prohibited. The customer also may not modify, copy, or compile software. Certain software and content found on the website Flightics.com are owned or licensed by Flightics s.r.o. or third parties, Customer´s use of which may be subject to further conditions.

Links to Third-Party Sites

Website of Flightics s.r.o. may contain links to third party websites for Customer convenience only. Flightics is not responsible for such websites or content or any data privacy practices of such websites.

Passport and Visa

Flightics s.r.o. accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. You must have a passport that is valid for six months after your intended date of return. The customer´s passport must be valid for at least six months after your scheduled return date, in order to avoid having identification or any other issues during your travel.

Liability for Damage

Flightics accepts no liability for any claims, penalties, loss or expenses arising from any actions or omissions of a Selected Carrier or other third parties in connection with carriage to Customer Destination. Flightics s.r.o. is also liable for any damage, harm or loss arising out of Customer actions or omissions that are contrary to these Terms & Conditions or any damage, harm or loss caused by force majeure

Communication Costs

Flightics s.r.o. will not charge any extra costs for communicating with Customer via the Internet or over the telephone.

Offered Flights

Flightics s.r.o. reserves the right to change or cancel any offered flights if a Selected Carrier’s offer changes or if an error occurred while data processing. If the conditions of carriage are changed by a Selected Carrier, Flightics s.r.o. will notify the Customer accordingly and make effort to offer alternative carriage options to the Customer.

Cancellation

Cancellation of bought tickets and the deadline for possible refunds are governed by the conditions of the carrier/airline. The refund will be refunded to the payment card account that the Customer used to pay the Total Price, or by a cashless transfer. Flightics may charge a fee according to the fee tariffs for refunds.

Applicable law

The contract shall be governed by the laws of The Czech Republic and any dispute will be dealt with in the Courts of the Czech Republic.

Changes to General Terms and Conditions

Flightics s.r.o. reserves the right to change or update these Terms and Conditions from time to time without prior notice to the Customer. The current version of the T&Cs will be displayed within the Website from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.

Severability Agreement

These Terms and Conditions contain the entire agreement between the parties in relation to its subject matter. If at any time any part of these Terms and Conditions (including any one or more of the clauses of these Terms and Conditions or any sub-clause or paragraph or any part of one or more of these clauses) is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same shall be deemed omitted from these Terms and Conditions and the validity and/or enforceability of the remaining provisions of these Terms and Conditions shall not in any way be affected or impaired as a result of that omission.

Customer Support

Please send your complaints and suggestions to support@Flightics.com

Privacy Policy. Flightics make it a high priority to ensure the security and confidentiality of the personal information, which Customer provide to the company. Please read this Privacy policy on website Flightics.com to learn about details of privacy practices, which is governed by Act No. 101/2000 Coll., The Privacy Policy forms an inseparable part of these Terms & Conditions and the Customer is obliged to always read Our Privacy Policy before accepting these Terms & Conditions.

Applicability of these Terms & Conditions shall apply to all Service Agreements concluded as of October 22, 2016.